Shipping Information

📦 The Journey of Your Giftzola Treasures

We want the arrival of your order to be as joyful as the products themselves! Here is everything you need to know about how your package makes its way home to you.

1. Crafted with Love, Timed with Care

Our studio hums with activity from Monday to Friday.

Processing Time: In-stock orders are typically processed within 3–5 business days before shipment.

Handmade & Pre-Order Production Time: Handmade or pre-order items may require an additional 1–2 weeks of production time before shipment. Where applicable, production timing may also be shown on the relevant product page.

Once your order has been dispatched, a tracking number will be provided by email and uploaded to your order record as soon as it becomes available.

Please note that after the package is handed over to the carrier, the logistics information may take 24 to 48 hours to be updated.

2. Estimated Delivery Times & Destinations

We currently ship to customers in the following locations:

United States, United Kingdom, Canada, Australia, Austria, France, Germany, Israel, Saudi Arabia, Ukraine, Hong Kong, Korea, Malaysia, Singapore, Turkey, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, New Zealand, Netherlands, Poland, Sweden, Spain, Japan, Finland, Ireland, Portugal, and Mexico.

Once your order has been shipped, estimated delivery times are:

- Standard Shipping: 12-15 business days
- Express Shipping: 8-12 business days
- VIP Shipping: 5-8 business days

Please note that delivery times are estimates and may be affected by customs clearance, weather conditions, holidays, and local carrier delays.

3. Shipping Choices & Sweet Deals

We love a good surprise, so Standard Shipping is FREE on all orders over $39!

4. A Few Friendly Reminders

Help Your Package Find Home: To ensure your treasures arrive safely, please double-check your delivery address. A tiny typo can lead to a long delay, and we'd hate for you to wait any longer than necessary!

The Unpredictable: While we provide estimated times, please understand that we cannot guarantee an exact delivery date. Occasionally, local customs offices may take a little extra time to look over your package—this is out of our control, but we appreciate your understanding.

Receiving Your Gift: Your package will likely be delivered by your local mail carrier along with your regular mail. If you're out adventuring when they arrive, they'll usually leave a friendly note explaining how you can pick up your delivery at a nearby location.

5. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

If your tracking information has not been updated for an extended period, or if your package appears to be lost, please contact us at info@giftzola.com with your order number and tracking information. Our support team will review the shipment status and work with the carrier or fulfillment partner to provide an appropriate solution.

6. Fulfillment & Shipping Origin

Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.

💌 We're Always Here for You

Have a question? Or just want to check on your package's progress? We love hearing from you! Feel free to drop us a line anytime at: info@giftzola.com